All case studies
Home appliance store
Ecommerce · Pakistan
PKR 24.9 lakh in chat orders in one month, answered in 7 seconds.
An appliance retailer with customers asking about price and stock on WhatsApp, Instagram and the website at the same time. The agent answers all of them, takes the order and sends it to Shopify.
95
orders taken in chat
1 in 12
chats end in an order
95%
of replies sent by AI
7 sec
median first reply
Last 30 days, 15 Sep – 15 Oct 2026, from the live workspace.
Channels
WhatsApp (Business API and QR), Instagram, website chat
Connected to
Shopify
On WiseChatt since
July 2026
What the agent does
- Answers 1,086 chats a month across WhatsApp, Instagram and the website
- Quotes live prices and stock, then sends the order straight into Shopify
- Listened to 248 voice notes and read 333 photos in a single month
- Replies in a median of 7 seconds, day or night
When it hands off
Price negotiations, order problems and questions it has no answer for go to the team with the whole chat attached, so a person picks up exactly where the agent stopped.
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